successful referal
I successfully refered a client but did not get r1000 off my premium. i queried this but no response
Best insurance and customer experience
We have had the most unbelievable run of bad luck with our vehicles. Warranty claim in October 2023, vehicle accident claims (x2) in November, a vehicle theft in March 2024 and another warranty claim in April 2024. It reads like 'Ripley's believe it or not'! Outsurance has been outstanding! Prompt, efficient, understanding and friendly service. Thank you! I would recommend OUtsurance to any one.
Awesome service
Awesome experience
Awesome service
Awesome work
Assistance with cancellation
Good day, I am selling my vehicle and would need to cancel the insurance. My renewal date is the 9th each month. I would like the policy to be cancelled before the next debit order.
assiatance with renewal
assistance with claim
the worst experience I and any of my family members has had. The person who is supposed to handle my claim is Gugu but when I was called, I was referred to this Brendan. I told him that I want my car to be sent to another penal beater as they've had my vehicle for over a month with very little progress and after doing my own research I found that that panel beater has a bad reputation of holding people's vehicles for over 3 months. He said not to change because it will delay the progress then emailed the panel beater who just responded the same way they've been attempting to pacify me. I then responded to the email Brendan forwarded me on the 13th April and I have since not received a response from Brendan nor the panel beater. Gugu on the other has not bothered to find out how the claim is going. The panel beater has now had my vehicle for two months meanwhile I have to take taxis which I'm sure they themselves would not subject themselves to.
OUT response
Good day,
Thank you for contacting OUTsurance and bringing this to our attention.
Please accept our sincerest apologies for any inconvenience this might have caused.
A client relations manager will be looking into the matter and will be in communication with you to assist.
Kindest regards,
Policy Cancellation
Looked all over for department responsible for policy Cancellation
OUT response
Good day,
Thank you for contacting OUTsurance.
We note that you did speak to our retention department, and assistance was provided.
Kindest regards,
Update on liability
I'm not happy especially on communication we have were is I'm Pay but no communication or sent email statements and so on on my email
OUT response
Good day,
Thank you for contacting OUTsurance.
A client care manager will be assisting with your request and will be in contact.
Kindest regards,
Hole in one insurance